Privacy Policy for DivineGlow

Welcome to DivineGlow

Your trusted source for premium cosmetic products. DivineGlow is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, www.divineglow.lk / www.DivineGlowCosmetics.Com, or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website.

1. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Name, email address, phone number, shipping address, billing address, and payment information (e.g., credit card details).
• Account Information: Username, password, and preferences when you create an account on our website.
• Order Information: Details of the products you purchase, order history, and transaction records.
• Technical Information: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, time spent on the site).
• Communication Data: Any correspondence you send to us, including emails, chat messages, or feedback.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and payment processing.
• Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
• Account Management: To manage your account, including login credentials and preferences.
• Marketing and Promotions: To send you promotional offers, newsletters, and updates about new products (only with your consent).
• Website Improvement: To analyze website usage, improve our services, and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting marketing activities.
• Legal Obligations: We may disclose your information if required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (e.g., payment information) using Secure Socket Layer (SSL) technology.
• Regular security audits and monitoring of our systems.
• Restricted access to personal information by authorized personnel only.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your personal information by logging into your account or contacting us.
• Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.
• Data Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Cookies: You can manage or disable cookies through your browser settings. However, this may affect your experience on our website.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

DivineGlow.lk
Email: info.divineglowcosmetics@gmail.com
Phone: 0718080901
Address: Kurunegala Rd,Bowatta,Bingiriya

Thank you for trusting DivineGlow.lk / DivineGlowCosmetics.Com with your personal information. We are dedicated to providing you with a safe and enjoyable shopping experience.

This Privacy Policy is subject to the laws of Sri Lanka and is designed to comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other relevant laws.